RACQ · 2025
Insurance Complaints Knowledge Base Agent
Natural-language Q&A agent over an AWS Redshift complaints dataset, routed through API Gateway and Bedrock from a Copilot Studio front end.
What we did
- Lets users ask natural-language questions against an AWS Redshift tabular dataset.
- Routes topic-classified queries to an AWS API Gateway endpoint backed by Lambda and Bedrock.
- Front-end interaction through Copilot Studio inside Microsoft Teams.
Tech
Copilot Studio AWS Bedrock API Gateway AWS Lambda AWS Redshift AWS CDK