Customer Incident Management Insights

AI-derived insights on customer incidents and complaints, surfaced through an interactive Power BI dashboard.

What we did

• Built using Power BI, Power Automate, AI Hub Prompts and ServiceNow API integration.
• Automatically analyses new incidents as they are logged in ServiceNow, categorising each into themes, root causes and customer insights.
• Provides operational staff and senior leaders with AI-derived insights via an interactive Power BI dashboard.

Tech

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